I was right in the middle of writing a piece on why you SHOULDN’T work on your business. Michael Gerber, author of the E Myth Revisited, popularized the term,work on it, not in it in his book. Despite the fact that business people have generally adopted the notion or idea as sound, there are circumstances and situations when a person sound NOT work on their business.
In fact, more people have failed in an attempt to adopt the philosophy then I have seen succeed. It’s because Gerber neglected to share some important realities that could have saved some businesses a lot of time and energy.
In the piece I was preparing, I had also planned to give you an opportunity to set up a 30 minute strategy call to discuss whether or not you ought to be WORKING ON YOUR BUSINESS or if you could be wasting your time and energy doing so.
But that piece got high-jacked after I met with a couple clients who are doing things so seemingly impractical and yet powerfully effective in their business, I couldn’t help but want to share it with you right away.
You can still set up a time to talk. No strings or obligations. No sales pitches. I just want to help people get and stay on the right track when it comes to growing highly effectively, profitable and rewarding businesses that will serves their lives.
Here’s the link in case you want to find out if YOU should be working on your business or if you are wasting your time. https://calendly.com/
Okay. So what was so important that I had to shift gears.
Well, as you know, we talk a lot about systems around here. Systems this and systems that. I have even openly said that I am not a fan of systems. Surprised? Developing a systems driven business is tough. It’s hard work. But having a systems driven business does produce extraordinary results. I’ll take that fact to my grave.
Though I am not a fan of the process of developing systems, I am a fan of great results. So are most business owners.
Systems are simply the tool that facilitates optimal results.
Systems are like the brains of the business.
But a well rounded, productive, inspiring, passionate and motivating business must have heart too.
In other words, you need a well defined, intentionally and purposefully developed culture.
Culture and systems compliment each other. Having both, developed well, is the stuff great businesses are made of.
A lot of businesses seem to think that if they post a set of values on the wall that will suffice in fulfilling the “we have established a culture in our business ” checkbox. Wrong! Oh so very wrong.
Cultures are alive. They are carried and lived by the people in an organization. That’s what makes a culture sustainable. That’s what makes the culture become legacy; it’s own personality.
So when Pat Garritty of Trilliant Real Estate Group empowered a couple of his employees to adopt a new employee in their firm and become his Culture Mentor, I stopped to take notice.
Pat knows that he, and he alone, cannot be the bearer to the culture standard or banner. He knows that his people have to own and live it too. His people need to become a viable and productive voice for the culture so when he is not there, either temporarily or permanently, the voice will continue to echo through the halls of his business.
Deb Herring of ZLUX is setting the stage for her people to own the business culture too.
Although in the early stages of developing her culture, she has been relentless in her communication with her entire company. Signage is throughout her offices and plant. She sends regular communication, in the form of a company newsletter, talking specifically about the company values. She is conducting team building and training exercises to support and communicate the culture as well. I was just onsite at her business last week to facilitate such a session.
Both Deb and Pat meet with their people one on one weekly and include conversations about how the employee is living the culture and areas they can improve.
They mentor the people so, at some point, they can mentor others. Pat is now empowering his people to take on mentoring roles.
Impractical? Seemingly. Especially if you don’t understand the value and impact that a strong culture will have on your people and your customers. Great businesses have great cultures. End of story.
There are a lot of businesses that have good systems and can produce a quality product or service.
Very few do that and have a heart too. It’s the ones that have a heart that you will remember. It’s the ones that have intentionally empowered every employee in the business to be a voice and torch bearer of the company that will stand out among the crowd.
How are you intentionally building your culture and empowering your people to do the same?