I've concluded that the single most important thing a business can do to improve itself is to become a systems driven organization. This simply means that the key to successful execution of every activity, and subsequent result, is a system, process or procedure.
It doesn't matter what a business is or what it does. It doesn't even matter what the activity is. Every action has an underlying system or procedure behind it. The better the system, the better the result. If you don't believe me than either you haven't tried it in your business or you tried it but didn't execute correctly or effectively.
Within the Level 7 System
we have a principle called Creating Replication. The Principle of Creating Replication suggests that a business must have a system or process in place to get their systems, processes and procedures developed and installed into the business. In other words, we have a system for successfully developing systems.
Well, Jennifer Maggoire and Heather Long and the team at MCM
took me up on a challenge the other day to see how fast they could get all the systems in their business documented, tested and implemented. "The faster, the better," I suggested. (They are using the Level 7 System for Creating Replication as their system for getting the job done, fast.)
"Not only will it be good for employee morale to get a project like this completed as fast as possible but the improvements you will see in your business will blow your mind," I told them. "Your revenues will increase, profits should soar, customer's will be happier and you will have a lot less frustrations and challenges in the business. Just watch what happens!"
They took me up on the challenge and agreed they would get this phase of the Level 7 Implementation Process completed in 90 days. I believe that Jenn offered then team a night out on the town including margaritas once they complete the process. So for fun, we will call this 'The Great MCM Margarita Race'. I will be giving you regular updates on their progress and their results along the way too.
. Ready…on your marks, get set, go…!
Business owners have trust issues. It's true! If you feel trapped in someway by your business or don't believe your business can work without you – you have trust issues.
What exactly do we need to trust in order to establish freedom? What do we need to trust so we can feel confident in our business and our people?
In a typical people dependent business model, answering those questions can be quite difficult. Most of the time a business owner in that environment has to trust their people on many different levels. They have to trust their knowledge and ability to perform specific tasks and functions in the business. They have to trust their people's judgment and decision making ability. They have to be able to count on their people. They have to trust in their own ability to innovate and create a model for business that will work. Just to name a few.
In a Level 7 Business, the business owner only has to trust 2 things.
They have to trust that they have systems, procedures and processes for doing business that will produce the optimal or desired resulst. In The Level 7 System we call this The Principle of Creating Replication.
They also have to trust their people to follow the systems. In The Level 7 System we call this The Principle of Facilitating Compliance.
You can't have one without the other.
Want to get over your trust issues, build an amazing business and establish freedom? Focus on building a business based on creating the best possible systems that produce results and establishing an environment of accountability with your people.
It's really that simple.
In a hospital, an emergency room is equipped and poised to handle the unexpected. They never know what is going to happen next. The circumstances that occur outside the emergency room are beyond their influence or control. They simply can't change or fix it. They are open 24/7. Sometimes they are slammed and other times people are sitting around twiddling their thumbs.
Business owners, in many cases, have poised and positioned their businesses to act like an emergency room. They believe the business is in the business of constantly resolving issues that seem to be beyond their control or influence. In most cases it simply isn't true. They have become experts at waiting for a problem to come up and then solving it.
Despite their beliefs, they have a lot more control over the circumstances that drive the activities within their organization. It is much more difficult to grow and build a business that serves lives if we think and act like the business is an emergency room.
There are several keys to making a shift to get out of the emergency room mode.
1- Recognize that your business is in reactive mode most the time and that a change needs to happen.
2- Resolve to make a change in the culture of the business by considering how the business can become more proactive in its thinking and action.
3- Introduce a systems resolution approach to the reoccurring problems that come up in your business. When you have a problem or challenge in your business it is because you have a systems problem. If you don't have systems, then you have a REAL BIG PROBLEM.
Click here to learn more about developing a systems driven approach to your business?
"Live out of your imagination instead of out of your memory."
I have made it my life's works to understand what makes businesses and people tick. The people thing is a little more tricky. Business is not so difficult.
In fact, I have come to discover that if your do the right things, business is rather simply. It's not necessarily easy. Why? Because doing business well requires that we do things that most people won't do.
Statistic suggests that less than 4% of businesses actually really succeed. I am not talking about surviving or hanging on by a thread. I am talking about businesses that really stand out and work.
I am going to challenge you to do a little assignment. Because you are the best of the best, or at least endeavor to be the best, I trust you WILL take this challenge on. Most ordinary people won't do this. They will make an excuse or something… That's what ordinary people do. But you are not ordinary. Right?
I challenge you to do this task for 5 minutes. Only 5 minutes. That's it. 5 minutes only represents 3.4% if your entire day.
Get out a piece of paper and a pen. Imagine for a moment that you were going to recreate your business today. You have an opportunity for a clean slate. Forget about the past. Forget about limitations. Forget about what you think is possible based on your past experience. Rely solely on your imagination.
Then write out the answer to this question. "If you could create your business all over again, how would your business be different than it is today?"
Why is this question important? Simply this. You have a choice if you want your business to stay the way it is, or really become something great. Most people, at least the people I work with, want great businesses. In order to create something great, you have to know what great is.