If you’ve ever said, “I think [fill in employee name] is doing a good job but I am not so sure about [fill in another employee name]”, you are largely guilty of subjectively evaluating employee performance.
Stop it. It’s not good for you or for your employees. If your business relies on subjectivity to measure performance, than you can guarantee you will have employees who think they are doing a good job and aren’t. You will also have good performing employees who are not sure you are happy with their performance. Not good in either sense.
Getting employees on the same page as you or management requires clear and quality communication of expectations and performance.
I wrote on the whiteboard in their office these words:
How to Get Fired from [fill in your company name]
They were amused. They both chuckled. Jenny busted out her laptop and feverishly began taking notes.
I wrote down four additional points and explained that any employee who is not meeting these expectations could and perhaps should be fired.
#1- They aren’t coachable and willing to learn and grow.
In a business that is hoping to grow and improve, so must it’s people.
#2- An Individual doesn’t fit the company culture.
This assumes you have a desired and written set of values that describe the company culture. If an employee doesn’t fit and isn’t willing to try to fit your culture, based on your mentoring and development (see point #1), then they ought to go.
#3- The employee doesn’t produce results.
Every position exists for a reason, a purpose and to achieve a goal. Not just do tasks. Doing tasks produce results. A sales rep makes outbound calls to produce sales. A bookkeeper enter accounts receivables in hopes to maximize collections. A manager works on systems in hope so to ensure that employees are producing their results. All employees produce results. The question is whether the results are what you want. The first step in the process is to define the specific results. Then measure them. The report them to your people. BAM. Everyone on the same page.
If an employee is not achieving their goals, despite your systems and training, they might need to go.
#4- They don’t follow-through with commitments, accountability.
In a systems driven business powered by the Level 7 System, we need to trust two things: Our systems produce the results we desire and our people follow the systems. It also means we trust our people to keep their promises. If you have people who don’t follow-through, once you’ve established this as a standard and expectation, they must go.
If you want to focus on a more positive approach to employee development and performance, rather than focusing on reasons to fire them, then consider the four points above and emphasize with people that extraordinary performance is measured by the same criteria. Specifically:
- Top Performing Employees are role models for our company culture. It’s measured through peer to peer, self and management assessments.
- Top Performing Employees always achieve the results specified for their position.
- Top Performing Employees always follow-through with their agreements and commitments.
By getting clear on these performance expectations and then communicating them objectively, you are setting the stage for your employees to be on the same page. They will know they are performing well or not and so will you.