I am convinced that everyday we are at war. The battle is in our mind and the territory is our focus and attention. The world wants to capture and steal our attention and divert us from passionately and consistency pursuing our dreams and life purpose. Wake up warriors! Focus and resist the schemes of the [...]

Business sometimes get so caught up in what we want to do, or interpret through our own lenses that the customer ends up not getting what they wanted.

Are you really giving your customer what they want. You might find their needs are much simplier than you thought.

I am convinced that you get peoples attention by appealing to what they want. You keep them by giving them what they need.

This is the wow factor.

You walk into a store looking to buy a shirt. That's what you want. You get the shirt delivered by someone who provides over the [...]

A friend of mine the other day, who happens to be an office manager for a dental office, told me she hates old people. Now I know she didn’t really mean that. I interpreted her comments to suggest that old people frustrate her.

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Speaking with a client today, the founder of a nonprofit,  private school, our conversation turned to the importance of developing social skills in children. Granted, academics are vital to success and future opportunities, but let’s face it, the biggest challenges we tend to deal with in life have to do [...]